Backorders & Out of stock items
If an item is listed as currently out of stock, that means it is being ordered in from our suppliers. Most of our ranges are kept in stock at all times. This is especially true for Games Workshop products, where we keep the whole range in stock at all times.
The typical turn around for ordering an out of stock item on a "backorder" is 3 days. We get multiple deliveries a week so you should never be waiting long.
If there is something you would like to order that is not listen on our website we will be happy to try and order it from our network of suppliers. Usually we are able to offer competitive discounted pricing even on special orders.
Part Shipping/Splitting Orders
WE DO NOT SPLIT OR PART SHIP ORDERS - If this is something you need us to do you would have to contact us and agree to pay a second shipping charge (regardless of order size) and our staff will be happy to assist with this.
Goblin Gaming aims to deliver orders to UK customers within 1-2 working days as we understand how important it is for you to receive your goods when you expect them. We advise you make sure someone be available at your delivery address within working hours to sign for your order.
All our orders are sent with either Royal Mail or a UK based tracked courier service. If your order ships with a courier service you will receive either an email or text message letting you know when to expect the delivery to take place, and giving you the option to arrange delivery at a convenient time. Otherwise Royal Mail will deliver via your normal post.
If there is no answer at the address when your parcel arrives, you will be left a calling card with instructions on how to collect your order or rearrange delivery.
UK Shipping Rates & Delivery Times
Please keep in mind that we cannot guarantee delivery times as they are only estimates. Regrettably we are unable to refund delivery costs in the event that the delivery date does not meet the provided estimates.
UK Next Day Delivery (Weekdays)
To take advantage of our next day delivery service, you will need to place your order before 1pm GMT Monday to Thursday. If you place your order after 1pm GMT Friday, it will be delivered on Tuesday. If you want to get next day delivery on a Friday before 1pm, please select Saturday delivery from the drop down menu.
Please note our standard shipping is Royal Mail 24 and costs £3.90 - This is almost always next day but is not a next day service so if you absolutely need your items next day please select Next Day Courier.
We offer European Shipping for £12.60 - This is for orders weighing less than 2KG. If your order is over 2KG we will get a custom quote for European Shipping and email you with the price difference and you can choose to pay the additional costs or cancel your order for a full refund at this point.
We offer a no quibbles return policy.
If you are unhappy with your product please return it to us for a full refund within 14 days. Please note all items are expected to be in a good new saleable condition with all original packaging. If they are not received at our end in the same as new condition your return may be rejected.